Packages and SOP Descriptions

Enterprise SOP Package

$1,999

Enterprise SOP Package: Harness the full potential of our SOP expertise with a comprehensive package covering all aspects of retail operations, ideal for large enterprises seeking maximum efficiency and compliance.

For organizations seeking a complete set of standard operating procedures to streamline operations and achieve compliance. 

Included SOPs: (All from Premium SOP Package plus)

CUS102 Advanced Customer Service Protocols for Handling Returns and Recalls

This SOP outlines advanced protocols for handling customer returns and product recalls, ensuring that all processes are carried out smoothly and in compliance with regulations. It includes steps for managing returns, inspecting returned goods, and conducting recalls efficiently.

CUS103 Customer Returns and Recalls

Included forms:

  • CUS103-1 Company Return Policy
  • CUS103-2 Returned Goods Authorization
  • CUS103-3 Returned Goods Inspection Checklist
  • CUS103-4 Customer Satisfaction Survey

This SOP provides comprehensive procedures for managing customer returns and product recalls, including documentation requirements, return authorization, inspection of returned goods, and customer satisfaction surveys to ensure a streamlined process and regulatory compliance.

HEA101 Health and Safety Protocols

This SOP outlines the health and safety protocols necessary to ensure a safe working environment for all employees and customers in a cannabis retail business. It covers guidelines on emergency procedures, workplace hazards, personal protective equipment (PPE), hygiene practices, and compliance with local health regulations. This SOP aims to mitigate risks and maintain a high standard of health and safety within the facility.

IT101 IT Security and Data Protection

Included forms:

  • IT101-1 Access Control Log
  • IT101-2 Data Encryption Checklist
  • IT101-3 Incident Response Plan Template
  • IT101-4 Security Awareness Training Log
  • IT101-4 Security Awareness Training Log

This SOP provides guidelines for maintaining IT security and protecting data within your cannabis retail operation. It includes procedures for data encryption, access control, regular security audits, incident response, and compliance with data protection regulations.

OPE101 Continuous Improvement

This SOP outlines a framework for continuous improvement within your cannabis retail operation. It includes guidelines for setting improvement goals, implementing process enhancements, monitoring performance metrics, and fostering a culture of continuous learning and development.

ENV101 Environmental Sustainability

Included forms:

  • ENV101-1 Energy Audit Checklist
  • ENV101-2 Wastewater Management Checklist
  • ENV101-3 Water Audit Checklist
  • ENV101-4 Sustainable Sourcing Evaluation Form
  • ENV101-5 Annual Sustainability Report Template
  • ENV101-6 Training and Awareness Program Outline

This SOP outlines strategies and best practices for promoting environmental sustainability within your cannabis retail operation. It includes guidelines for energy conservation, water management, waste reduction, and sustainable sourcing, helping your business minimize its environmental impact.

WST101 Waste Disposal and Management

This SOP provides detailed procedures for the proper disposal and management of waste generated by your cannabis retail operation. It includes guidelines for hazardous waste disposal, recycling programs, composting, and compliance with local environmental regulations.

SEC103 Emergency Situations

Being prepared for emergency situations is essential to protect staff, customers, and property. This SOP establishes procedures for emergency response, evacuation plans, communication protocols, and emergency contact information, ensuring a swift and effective response to any unforeseen circumstances.

COM101 Community Relations and Outreach

This SOP outlines strategies for positive engagement with the local community, including participation in community events, charitable contributions, and public education efforts about cannabis. It provides a framework for fostering strong relationships with the community, enhancing the company’s reputation, and promoting a responsible image.